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How to structure promotion communication and updates in intranet thumbnail

When your company is launching a campaign on promotions and offers, it is important that the information that is provided is sufficient for your front line staff like sales and customer service to address queries from customers. This information should be available at least about 3 to 5 working days before the campaign is to [...]

Have your staff ever feedback that they are unable to locate details of past promotions and campaigns? Usually the company's official website would unpublish or retire the campaign page once it expires. The problem is, expired campaigns would continue to receive inquiries from customers. Customers would always call or walk in to check on following...in [...]

Why you need to archive past emails in your intranet thumbnail

Right from the start when I started managing staff communication for my division, I made it a point to have all my emails archived. I've done this in two of the companies that I work with where I also manage their information portal. It enables staff to be able to utilize your intranet as a [...]

Email communication: Should you schedule them or send out at once? thumbnail

What happens if you have 10 emails that you have to send out to your staff? Do you send all 10 emails immediately after you have prepared them, or do you schedule time and space in between? My sincere advise is ALWAYS space out the emails that you send out. Don't shoot out emails in [...]

What structure should you use for email communication to your staff? thumbnail

Over the years, I have noticed a few ways that are commonly used for official communication to staff: 1. The email with a few summarized sentences followed by a link to an employee portal where the updates are being published in the site. Example of such email: "Please be informed that new terms have been [...]

How to structure communication to staff on issues or crisis affecting the business thumbnail

In my previous job, I send out an average of between 4 to 6 emails daily to the staff in my division. This excludes the emails that goes back and forth when dealing with product owners, or those individual emails from staff. Usually when there is an emergency or crisis, no one wanted to come [...]

Why you should allocate a full time resource just to manage your company’s intranet portals thumbnail

Whether or not you need to hire a full time resource would depend on a few factors such as: 1. How large is your company database files. 2. Do you have more than one information portal that requires maintenance. 3. Does the files/pages require constant updates and used as a reference point. 4. Is there [...]

Why INTRANET is useful and a great cost & time saving tool for a company thumbnail

Having an intranet or an information portal specifically for employee's reference is crucial especially for service industry sectors or multinational companies with many branches. For example, an international courier company with service branches and call centers all over the world would do well with a centralized reference portal that can be utilized by its internal [...]