Maintain and update your company’s outlet/branches listing in your intranet

Branch location update in intranet

I used to work for a large company that have hundreds of branches in the country. These branches changes from time to time- just as outlets/businesses do, they may close down due to lack of business, or shift to a larger office space down the road or open a new branch. I maintain the listing [...]

How to structure promotion communication and updates in intranet

Update campaign at intranet

When your company is launching a campaign on promotions and offers, it is important that the information that is provided is sufficient for your front line staff like sales and customer service to address queries from customers. This information should be available at least about 3 to 5 working days before the campaign is to [...]

Archiving past campaigns/promotions in your intranet

Have your staff ever feedback that they are unable to locate details of past promotions and campaigns? Usually the company’s official website would unpublish or retire the campaign page once it expires. The problem is, expired campaigns would continue to receive inquiries from customers. Customers would always call or walk in to check on following…in [...]

Why you need to archive past emails in your intranet

No more excuses of not getting emails

Right from the start when I started managing staff communication for my division, I made it a point to have all my emails archived. I’ve done this in two of the companies that I work with where I also manage their information portal. Why should you have an email archival system in your intranet 1. [...]